It is our goal to make a difference in the lives we touch by offering the highest level of service by trained
professionals in the most relaxing environment for our clients.
In order to ensure that you obtain your desired appointments, we recommend scheduling your
appointment as far in advance as possible to ensure availability. To accommodate your desired
appointment a credit card is required at the time of booking to guarantee your reservation. Gift
Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you
schedule your appointment. Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs.
CANCELLATION POLICIES & FEES:
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the
cost of the scheduled service. Clients who miss their appointments without giving any prior notification
will be charged in full for the scheduled service. We recognize the time of our clients and staff is
valuable and have implemented this policy for this reason. When you miss an appointment with us, we
not only lose your business, but also the potential business of other clients who could have scheduled an
appointment for the same time. Additionally, many times our staff will be functioning in an "on call"
status and can have travelled to the spa specifically for your service. For these reasons we are obligated
to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a
credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift
certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon
checkout, guests may choose their method of payment.
Prices and Services
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
Series of Treatments
We are unable to process any returns or reimburse any payment transaction on any spa treatment
series that are purchased. We will, however, exchange them for other products or spa credit of equal value.
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but
is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front
desk with cash, or credit card. With parties of 3 or more a 20% gratuity will be added to the final bill.
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to
accommodate late arrivals. If too late, we will have to reschedule your appointment. However, the
length of service may be adjusted so as to not interrupt the scheduled appointments of other guests.
Full price of scheduled services will apply, so please plan accordingly.